To request support from us, you need to send the following information to our email address [email protected].


  • Plugin/theme name
  • Product version
  • NopCommerce version
  • Order number
  • Description of your problem


It would be better if you could send us screenshots of the problem because that will help us understand your problem in a more precise way.


If you are using Microsoft Windows Operating System, then you can also use PSR.EXE to record the problem and send us a file that is generated after recording the problem or you can choose to make a video describing the problem and share it with our support team on the above-mentioned email address.